Travel Executive

Company Overview

Aertrip, based in Mumbai, is a distinguished travel agency founded in 2012, dedicated to creating seamless travel experiences. Known for our commitment to transparency and excellence, we make travel dreams a reality, enriching lives with meaningful experiences. As a fully-licensed travel agency, we leverage our extensive network and industry expertise to deliver personalized travel solutions. Our open culture is grounded in core values of quality, trust, and dedication. Explore our offerings at aertrip.com.

Job Overview

Aertrip is looking for a Junior Travel Executive to join our team in Delhi on a full-time basis. As a vital part of our dynamic operations, you will work closely with clients to craft custom travel packages, ensuring outstanding service and satisfaction. This role is ideal for a passionate individual eager to grow in the travel industry and contribute to making every journey unforgettable.

Qualifications and Skills

• Proficient in using ticketing systems, ensuring smooth booking processes for all clients (Mandatory skill).
• Adept in utilizing travel customer relationship management tools to maintain and enhance client relationships (Mandatory skill).
• Exceptional customer service skills, necessary to build trust and rapport with clients, ensuring their needs are met efficiently (Mandatory skill).
• Proficient in data entry, ensuring accurate and detailed client data and travel itinerary records are maintained at all times.
• Strong problem-solving skills, capable of addressing and resolving travel-related inquiries and issues promptly.
• Experience in creating custom travel packages tailored to individual client preferences and budgetary constraints.
• Skilled in vendor management, coordinating with service providers to secure the best deals and services for clients.
• Excellent communication skills, crucial for effective interactions with clients and team members, ensuring clarity and satisfaction.

Roles and Responsibilities

• Assist clients in planning and booking travel arrangements, ensuring a personalized and unforgettable travel experience.
• Utilize ticketing systems to manage bookings efficiently, minimizing errors and maximizing client satisfaction.
• Maintain and update client profiles in the travel CRM, ensuring all interactions are recorded accurately.
• Provide outstanding customer service, addressing client queries and concerns with professionalism and empathy.
• Collaborate with vendors to negotiate terms and secure competitive rates, optimizing client value and satisfaction.
• Create customized travel packages, considering specific client needs, preferences, and budget limitations.
• Communicate effectively with clients and team members, conveying information clearly and concisely.
• Stay informed about industry trends and developments, applying this knowledge to enhance service offerings.