Travel Desk Executive (International Ticket Booking)

As a Help Desk Executive specializing in International Ticket Booking at JCBL Group, you will play a crucial role in providing exceptional customer service and support. With a minimum of 4 years of experience in help desk operations and international ticket booking, you will assist customers with inquiries, resolve issues, and efficiently manage bookings. Your key responsibilities will include delivering excellent customer support through phone, email, and chat channels, handling international flight ticket bookings, modifications, and cancellations, as well as managing and resolving customer tickets promptly and professionally. You will also collaborate with airlines and travel partners to ensure seamless booking processes, maintain accurate customer records, troubleshoot technical issues, and work with team members to enhance the overall customer experience. To excel in this role, you should possess a strong understanding of airline reservation systems and international travel procedures, along with excellent communication and interpersonal skills. You must be able to multitask, handle stressful situations calmly, and demonstrate proficiency in using help desk software and CRM tools. Attention to detail, organizational skills, and flexibility to work varying hours are also essential requirements. In return, JCBL Group offers a competitive salary and benefits package, along with the opportunity to work in a supportive and professional team environment. You will have access to career growth and development opportunities, making this role ideal for individuals looking to advance their career in the field. If you are interested in joining our team as a Help Desk Executive (International Ticket Booking), please contact us at 6283263585 or email us at chawi_choudhary@jcbl.com. This is a full-time, permanent position based in Mohali, with benefits including health insurance and provident fund. The work schedule includes day, fixed, and morning shifts, with the requirement to work in person at the designated location.,