Travel Consultant

We are looking for energetic Travel Consultants to attend a large amount of inbound customer enquiries and convert them to successful check-ins. You will be required to attend customer calls and describe them about our properties and convert them to bookings. Also, you will be responsible for payment follow-ups and booking follow-ups. Your contribution will help enhance our sales and customer satisfaction.

Designation: Travel Consultant

Qualifications:

• Diploma, Graduates, Post Graduates 
• 0-02 years of experience in the hospitality domain.
• Excellent communication skills in English, Hindi, Tamil. Professional fluency in English

Responsibilities

• Manage large amounts of incoming calls (Average 50 calls in a day)
• Manage incoming service calls.
• Impeccable listening skills, willingness to learn and ability to work well in a team environment
• Meticulous attention to detail.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information about our holiday homes
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Job Types: Full-time, Permanent

Pay: ₹16,500.00 - ₹23,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Evening shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: In person