Travel Consultant - Trainee

Company Description

Grand Royal Tours, Tamil Nadu's premier international tour operator with over 21 years of expertise, crafts exceptional travel experiences across 100+ countries. Founded by passionate explorer S. Saravanan, who has personally visited 83 countries across all 7 continents, the company combines global reach with local understanding. Specializing in all-inclusive international packages with Tamil-speaking tour managers, Grand Royal Tours makes worldwide exploration accessible to travelers from South India. With 90+ dedicated professionals, the company handles everything from visa processing to custom itineraries, group departures, corporate travel, and MICE arrangements.

Role Description

1. Customer Interaction & Support

• Making cold call by tele calling
• Handle client inquiries through phone, email, or walk-ins.
• Understand customer travel preferences and suggest suitable packages.
• Provide accurate information on destinations, travel options, and pricing.

2. Itinerary Planning

• Assist in preparing domestic and international travel itineraries.
• Ensure itinerary accuracy, timing, and feasibility.

3. Sales & Booking Support

• Support the sales team in preparing quotations and proposals.
• Assist in booking tickets, accommodation, and other travel services.
• Update client and booking details in CRM or booking systems.

4. Destination Knowledge

• Learn about major tourist destinations, attractions, and travel trends.
• Keep updated with visa, travel, and safety guidelines.

5. Client Relationship Management

• Maintain good communication with existing and prospective clients.
• Follow up on inquiries and ensure timely responses.
• Support in handling client feedback and complaints professionally.

6. Administrative & Reporting Tasks

• Maintain booking files and documentation accurately.
• Prepare daily or weekly sales and activity reports.
• Assist in any other administrative or operational tasks as required.

Qualifications

• Skills in Travel Consulting, Travel Management, and Travel Arrangements
• Strong communication and interpersonal skills
• 0 to 1 years experience
• Experience in the travel industry is a plus
• Bachelor's degree in Tourism, Hospitality, or related field is desirable