Travel Agent / Consultant

Job Title:

Work Shift

Week Off

Position Overview:

• Greaves Travel India is seeking a skilled and customer-focused

  Travel Consultant/ Senior Travel Consultant

  to join our dynamic team.
• The ideal candidate will have a strong background in international ticketing, corporate handling, and inbound call support for global clients, particularly in the US market.
• This role requires expertise in GDS systems, excellent communication skills, and the ability to thrive in a 24/7 rotational shift environment.

Key Responsibilities:

• Handle

  inbound calls

  from passengers of international airlines and

  US/Canada-based corporate clients,

  providing seamless travel solutions.
• Manage flight bookings, cancellations, and itinerary changes using

  GDS systems

  (Amadeus, Sabre, World span, Apollo, GAL).
• Assist

  B2B partners

  and corporate clients with travel-related inquiries, ensuring adherence to service standards.
• Resolve customer queries related to ticketing, reservations, and travel logistics with a focus on

  US geography and airport codes.

• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure smooth operations and high customer satisfaction.
• Adapt to

  rotational shifts

  (24/7 environment) with flexibility for 9-hour shifts and weekly offs as per business needs.

Skills & Qualifications:

• Experience: 3-8 years in travel consultancy, corporate handling, or international ticketing (senior roles for 5+ years).
• Technical Skills: Proficiency in GDS systems (Amadeus, Sabre, World span, Apollo, GAL).
• Domain Knowledge: Strong understanding of US geography, airline codes, and corporate travel processes.
• Communication: Excellent verbal and written English skills for global client interactions.
• Work Ethic: Willingness to work in rotational shifts, including nights/weekends.
• Education: Graduate from a recognized university.

• Note: Immediate joiners preferred. Candidates must be comfortable with 24/7 operations and on-site work in Noida.