Transactions Specialist IV

Join our team at Chase, where you will have the opportunity to contribute to innovative solutions for our customers while working in a creative and dynamic environment that presents new challenges every day. As a Transactions Specialist IV at JPMorgan Chase, you will be instrumental in managing customer accounts, handling inquiries, and overseeing transactions. Your expertise in various work processes will play a critical role in resolving non-routine problems and refining existing procedures. In addition to your responsibilities, you will be tasked with coaching and mentoring junior team members to promote a collaborative work environment. Your proficiency in utilizing artificial intelligence and automation technologies will be essential in streamlining our transaction processes and ensuring efficiency. Furthermore, your familiarity with market products and industry regulations will enable you to navigate complex practices and maintain smooth transaction management operations. Responsibilities: - Process, clear, and service transactions following established procedures, with a focus on ensuring high-quality standards and verifying checks and remittances. - Employ artificial intelligence and automation technologies to optimize transaction processes and improve customer experience. - Resolve non-routine transactional issues by utilizing advanced knowledge of policies and procedures, collaborating with other departments, and conducting thorough research. - Contribute to team development by offering coaching and mentorship to junior team members, thereby fostering a collaborative and inclusive work environment. - Stay updated on market products, industry practices, and regulations to ensure seamless transaction management. Qualifications and Skills: - Proficiency in transaction management, including processing, clearing, servicing, and settling transactions. - Ability to apply artificial intelligence and automation technologies in a transactional setting. - Strong communication skills, conflict management experience, and a track record of coaching and mentoring junior team members. - Developing proficiency in understanding market products, industry practices, and regulations. - Capability to handle non-routine transactional issues by leveraging policies and procedures to find effective solutions. - High school diploma or GED required. - Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time (up to 50 pounds), and walking up to 10% of the time.,