Transaction Processing Unit Manager

Role Overview: As an L5 level Transaction Processing Unit Manager in the Banking and Capital Markets domain for a Non-Voice BPS account with a US Client, your primary responsibility will be to manage a team of approximately 20 people. You will be expected to monitor, identify, and resolve performance, behavior, and attendance issues using prescribed techniques, conduct performance appraisals, and provide constructive feedback to ensure team performance. Additionally, you will be required to provide Subject Matter Expertise, modify operations as necessary to meet service level agreements, complete client-related training, hold team meetings, and communicate process and client changes to direct reports within specific timelines. Your role will also involve fostering the development of your team, ensuring timeliness on reporting and client deliverables, and continuously improving processes. Key Responsibilities: - Monitor, identify, and resolve performance/behavior/attendance issues - Conduct performance appraisals and provide constructive feedback - Provide Subject Matter Expertise and modify operations to meet service level agreements - Complete all client-related training and communicate process and client changes - Hold team meetings, provide hands-on assistance, and foster team development - Ensure timeliness on reporting and client deliverables and take initiative to improve processes Qualifications Required: - Minimum of 2+ years of work experience in a similar BPO field, preferably in Banking and Capital Markets Domain - Experience in other BPO domains like Accounting, Insurance will be considered - Experience in back office operations - Very good knowledge of Process Domain - Capital Market, excellent communication skills, prior experience in team handling, and good technical/PC skills - Education: 12 + 3 Degree Education is mandatory, with B Com, BBA, and BBM Graduates preferred - Additional Certification on Financial Aspects is an added advantage About Mphasis: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis, reflected in the Front2Back Transformation approach. The company leverages cloud and cognitive technologies to provide hyper-personalized digital experiences and enable businesses to stay ahead in a changing world. Mphasis" core reference architectures, tools, speed, and innovation with domain expertise are key to building strong relationships with clients.,