Transaction process New associate

Job Summary:

Key Responsibilities:

• Respond to customer inquiries via email, live chat, and other digital communication platforms.
• Resolve customer issues, complaints, and concerns in a timely and professional manner.
• Provide product or service information to customers to help them make informed decisions.
• Troubleshoot customer problems and provide step-by-step guidance.
• Maintain a high level of customer satisfaction through written communication.
• Document customer interactions accurately in the CRM system.
• Follow up on customer queries to ensure full resolution.
• Work closely with other teams to escalate issues when necessary.
• Adhere to company policies and procedures while providing customer support.

Skills and Qualifications:

• Excellent written communication skills with a focus on clarity, empathy, and professionalism.
• Ability to handle a high volume of customer inquiries.
• Strong problem-solving and multitasking skills.
• Ability to remain calm under pressure and work in a fast-paced environment.
• Basic understanding of company products or services.
• Ability to adapt to changing technologies and workflows.

Education and Experience:

• BA/B.Com.
• Fresher

Working Conditions:

• Work from office-based .
• Flexible working hours (if applicable).

Night shift and 2way cab provided

Need only 2023/2024 passedouts

Work from office role