Job Description

Job Summary: We are looking for a dedicated and customer-focused individual to join our team as a Non-Voice Customer Support Representative . The ideal candidate will assist customers via chat, email, and other non-voice communication channels. This role requires effective problem-solving, excellent written communication, and a strong ability to multitask in a fast-paced environment. Key Responsibilities: Respond to customer inquiries via email, live chat, and other digital communication platforms. Resolve customer issues, complaints, and concerns in a timely and professional manner. Provide product or service information to customers to help them make informed decisions. Troubleshoot customer problems and provide step-by-step guidance. Maintain a high level of customer satisfaction through written communication. Document customer interactions accurately in the CRM system. Follow up on customer queries to ensure full resolution. Work closely with other teams to escalate issues when necessary. Adhere to company policies and procedures while providing customer support. Skills and Qualifications: Excellent written communication skills with a focus on clarity, empathy, and professionalism. Ability to handle a high volume of customer inquiries. Strong problem-solving and multitasking skills. Ability to remain calm under pressure and work in a fast-paced environment. Basic understanding of company products or services. Ability to adapt to changing technologies and workflows. Education and Experience: BA/B.Com. Fresher Working Conditions: Work from office-based . Flexible working hours (if applicable). Night shift and 2way cab provided Need only 2023/2024 passedouts Work from office role