Job
Description
In Platform Solutions (PS), we power clients with innovative and customer-centred financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management: Transaction Banking, a cash management and payments platform for clients building a corporate treasury system Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers Merchant Point-of-Sale Lending, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience For Corporate Treasurers and Payments Executives, Transaction Banking (TxB ) is a tech-forward banking platform of choice to meet their electronic payment, foreign exchange, and liquidity needs. YOUR IMPACT Our organization is the first line of defense for control and governance to protect both clients and the firm s financial assets; and to provide a differentiated, best-in-class client service. Transaction Banking Operations is a growing team with regional presence in Singapore, Bengaluru, London, New York and Dallas. All our offices work closely together as a single global team in support of our Transaction Banking business. The Operations Transformation and Change team is responsible for partnering cross functionally with Product, Risk, Operations, Engineering, Legal and Compliance teams to deliver successful product/feature launches. We are the invisible architects responsible for ensuring that all our product offerings in the business have a solid operational foundation. A successful candidate in this role is comfortable in ambiguous environments, is solution minded and is a strong communicator with a proven track record of collaboration and teamwork. Our team helps ensure that as the business grows and changes, Operations is not just keeping up - but leading from the front JOB SUMMARY AND RESPONSIBILITIES Be a part of a dynamic team within Transaction Banking Operations in support of new products being developed for global business Cultivate a data driven decision making culture for the organization, such as using data to identify inefficiencies and risks that drive critical investment decisions Help develop automation plans for end state metrics defined by the business and support team to become BI / AI center of excellence for the Operations organization Ensure our operations team feels empowe'red, efficient and heard as the team helps shape how new products and features get launched. Work alongside key stakeholders such as Compliance, Legal, Engineering and Risk in the implementation of new products and services to deliver TxB Roadmap and Business targets Identity data requirements and partner with Engineering to stand up real time (or close to real time) KPI and KRI framework and reporting BASIC QUALIFICATIONS bachelors degree with 3+ years of professional and relevant experience in Operations and Operations management Experience in Project Management and process re-engineering Experience in participating in the Software Development Life Cycle leveraging Agile Methodology tools, in a BA and SME capacity. Skills include including Requirements Documentation, Business Analysis, Testing and Production Go-Live Governance Understanding of AI / BI / RPA. Proven analytical skills, problem solving ability, and a control mindset paired with meticulous attention to detail we'll-developed organizational skills Ability to work across regions and functions, preferably in the Financial Services industry Attention to detail and ability to work within tight timelines to deliver practical solutions PREFERRED QUALIFICATION Experience in change management, process re-engineering or product/feature launches Candidate must be proactive, enthusiastic and team oriented Experience in Transaction Banking, Client Implementation and Onboarding, Client Servicing and Payment Processing Servicing Familiarity with project tracking tools like JIRA or Confluence Able to adapt to changes and new challenges Strong written and verbal communication skills Strong leadership skills to influence and drive deliverables Able to oversee people, processes, and functions Lean Six Sigma certification or exposure to process improvement frameworks
