Training Senior Analyst

As a Training Senior Associate at NTT DATA, your role involves delivering monthly Language, Voice and Accent classroom/virtual training, supporting business through daily call monitoring and floor activity, working closely with the team and business requestors. You will also be responsible for reporting and tracking training effectiveness, interviewing new hires, and conducting regular touch base with the floor and trainees to map improvement through coaching, feedback, and communication-based projects. Key Responsibilities: - Deliver monthly Language, Voice and Accent classroom/virtual training - Support business through daily call monitoring and floor activity - Report and track training effectiveness - Interview new hires - Conduct regular touch base with floor and trainees to map improvement through coaching, feedback, and communication-based projects Qualifications Required: - Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills - Coaching and Feedback skills - Proficiency in MS Excel and MS PowerPoint - Content Development skills Additional Details: NTT DATA is a leading provider of business process outsourcing (BPO) services, helping clients in the healthcare industry streamline operations, improve productivity, and enhance member satisfaction. As part of NTT DATA, you will have the opportunity to work with a dynamic team that is dedicated to delivering real transformation for customers of all sizes. Please note that the required schedule availability for this position is Monday-Friday (2:00 pm to 12:00 am/3:00 am IST), with the possibility of weekend work based on business requirements. The shift timings are fixed and cannot be changed.,