Trainer - Telecom Customer Care Executive - Repair Center

Job Description

Roles and Responsibilities Conduct training sessions effectively as per the ACLP for each job roles Ensure parent and local community engagement and employer linkages for the program delivery. Liaison with superiors and engagement with public agencies and local authorities, including coordinates relating to memberships for the center. Coordinates activities of the center with other stakeholders to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications. Supports in preparing periodic reports and records on center progress, status, or other special reports for project reporting. Supports superiors for developing improved methods; devises evaluation methodology and implements; analyzes results and recommends and/or takes appropriate action. Confers with and advises staff, students, and others to provide technical advice, problem-solving assistance, answers to questions, center goals, and policy interpretations. Serves as center representative during projects by responding to and resolving emergency situations and ensuring all aspects of projects/events are implemented and controlled according to plans. Coordinates project logistics. Perform assigned program activities as per project deliverables. Manage adherence to proper attendance management of trainees. Required Qualifications & Skills Bachelor’s or higher degree in a relevant field or Diploma in Hotel management 2 years of on-the-job experience in the same industry. Work experience as a customer service executive or customer care executive or similar and 2 years of experience for adult learners in similar fields (voice, non-voice, content moderation, and customer care) Experience in relevant domain is a must Experience with technologies and best practices for instructional manuals and teaching platforms Core Competencies Confident public speaker and a devoted educator who is up-to-date on the latest tools and resources to provide training Capacity building and training skills Fluency in English (both oral and written) Excellent Communication, Interpersonal skills & facilitation skills Strong computer skills (Microsoft Word, Excel and PowerPoint) Must be familiar with local language Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹30,000.00 per month Benefits: Health insurance Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Application Question(s): How Many Years of Training Experience you have? Work Location: In person Application Deadline: 21/03/2025