Trainer – Technical Support / Customer Care

Company Description

The Ma Foi Foundation, established in 2006 as the CSR arm of the Ma Foi Group, is committed to empowering disadvantaged communities and individuals across India. By implementing large-scale projects in areas such as Skill Development, Livelihood Creation, Healthcare, Sports, Environment, and Women Empowerment, the foundation supports holistic community development. Collaborating with leading corporations, the foundation leverages its network of NGOs and trusts to provide opportunities for learning and growth. Its mission is to foster sustainable and inclusive development for underprivileged populations.

Role Description

This is a full-time on-site role for a Trainer specializing in Technical Support and Customer Care, located at Mylapore. The Trainer will be responsible for delivering effective training sessions on customer support and technical support. Key activities include designing training programs, developing technical and customer service skills, delivering workshops, evaluating trainees' performance, and ensuring alignment with organizational goals. The Trainer will also monitor and foster customer satisfaction through skill enhancement.

Qualifications

• Strong skills in Customer Support and maintaining Customer Satisfaction
• Experience in Technical Support and delivering Technical Training
• Excellent Communication skills and the ability to clearly convey concepts
• Adept at designing and delivering engaging training sessions
• Analytical and evaluation skills to assess trainee performance
• Ability to work collaboratively and align training with organizational objectives
• Knowledge of training methodologies and tools is an advantage
• Bachelor's degree or equivalent experience in relevant fields is preferred