Trainer, L&D

As a Trainer, you will be responsible for facilitating onboarding sessions for new hires and delivering ongoing training programs to upskill team members. You will play a critical role in ensuring that team members understand company processes, systems, service standards, and enabling them to excel in their roles.

This role is in our Bangalore, Karnataka, India location and requires in-office work.

Responsibilities:

• Conduct engaging onboarding training programs for new hires covering company policies, benefit administration processes, and system tools.
• Design and deliver ongoing training sessions on process updates, compliance requirements, and soft skills development.
• Develop training materials, including manuals, presentations, and assessments.
• Consult with instructional designers to create e-learning modules.
• Evaluate training effectiveness through feedback, assessments, and performance tracking.
• Collaborate with operations and the people team to identify training needs and implement learning solutions.
• Maintain up-to-date knowledge of industry trends and company procedures to ensure training content remains current and relevant.

WHAT YOU NEED TO SUCCEED

• Bachelor's degree in education, Human Resources, Business Administration, or related field OR equivalent work experience.
• Minimum 5+ years of experience in a Learning & Development role
• Proven ability to apply adult learning principles to create engaging and impactful training programs.
• Proficiency with L&D tools, applications, and adult learning engagement tools, such as Mentimeter, Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Forms, Teams, SharePoint).

NICE TO HAVE

• Experience with Articulate 360 suite of products
• Experience leveraging AI tools to expedite the creation of learning interventions
• Experience designing and implementing onboarding training programs.
• Knowledge of benefits administration and Annual Enrollment processes.
• Strong project management skills, with the ability to plan, execute, and evaluate multiple initiatives.
• Experience utilizing data to drive decision-making in L&D.
• Project Management Certification.