Trainer (Customer Relationship Executive)

Trainer (Customer Relationship Executive – BPO, Retail, Banking & Finance)

Key Responsibilities:

• Conduct engaging classroom and practical training sessions for students on Customer Relationship Executive (CRE) modules related to BPO, Retail, Banking, and Financial Services.
• Train students on communication skills, customer service etiquette, sales techniques, and client relationship management.
• Deliver sessions on product knowledge, call handling, CRM tools, complaint resolution, and workplace behavior.
• Prepare trainees for interviews and workplace readiness through mock interviews, group discussions, and role plays.
• Develop lesson plans, teaching materials, and evaluation tools aligned with NSQF / SSC guidelines.
• Track and record trainee progress, attendance, performance, and assessment results.
• Placements : job placement activities by identifying suitable job roles, conducting pre-placement sessions, and ensuring candidate readiness.
• Post-Placement Tracking by maintaining follow-ups with placed candidates and employers to ensure retention and gather feedback.
• Maintain training and placement documentation, and share regular updates with project coordinators and management.
• Ensure adherence to quality standards, training hours, and project timelines

Qualification & Experience:

• Graduate / Post Graduate in Management, Commerce, or any related field.
• Minimum 2–3 years of experience in BPO, Retail, Banking, or Customer Service industry.
• Prior training or teaching experience preferred.

Required Skills:

• Strong communication, presentation, and interpersonal skills.
• Sound understanding of customer relationship management and service delivery.
• Ability to motivate and engage youth trainees.
• Proficiency in English, Hindi, and basic computer applications.

Preferred:

• Certification in soft skills, retail, or BFSI training (NSDC/SSC certified preferred).
• Familiarity with digital learning tools and interactive training methods.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person