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Trainee Test Engineer

Trainee Test Engineer

QualityKiosk

0 - 1 years

2 - 3 Lacs

mumbai navi mumbai

Posted:23 hours ago| Platform:

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Skills Required

computer science automation web technologies analytical mutual funds e-commerce mobile applications customer experience application monitoring monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience.

Key Deliverables (Key Result Areas):

Monitoring of application

Sanity check

Effective communication

Escalation Process

Effective Timely Alert

Multitasking

Key Responsibilities (Job Description):

Monitoring of Application:

o Engineer will need to monitor the performance and availability of web and mobile applications and report any issues observed directly to relevant stakeholders (Internal and External).

Sanity Check:

o This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.

Effective Communication:

o Proactive and prompt communication with clients to resolve their queries quickly and accurately.

Escalation Process:

o Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.

Effective timely alert:

o All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.

Multitasking:

o Job demands multi-tasking with good Analytical, Logical Reasoning Skills with Smart and quick thinking.

Key Performance Measures and KPIs:

o Defects Handling

o Average Handling Time

o Timely Escalation to the client

o No Client Complaints and Internal defects

o Accuracy and Completeness

o Effective Communication with internal and external stake holders

KPIs

o Performance

Should be confident have good Communication, Analytical & Logical reasoning skills.

Skills with Smart and Quick Thinking with Good Pace

Highlight and raise alert on time

Zero internal & external compliant defect

Monitoring and meeting SLA

Correctness of Transaction

Adherence of the process defined.

o Organizational Process Adherence

Timely Applying leaves

Attendance Discipline

Background:

Education:

Graduates BE/B Tech (IT, Computer Science, EXTC),

Behavioural/Soft Skills

o Effective communication skills and ability to articulate pro

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Trainee Test Engineer