Trainee - Technical Support

As a Trainee - Technical Support at BlueKaktus, you will play a crucial role in our team, dedicated to delivering exceptional customer service and ensuring the seamless operation of the company. Your responsibilities will include direct interaction with customers to address their concerns, offer assistance, and support various internal departments. Key Responsibilities: - Respond promptly and professionally to customer queries via email and phone. - Provide step-by-step solutions to resolve customer issues regarding products or services. - Handle complaints and escalations efficiently while upholding a positive customer experience. - Offer accurate information about products, services, and operational procedures to customers. - Document and track support cases, ensuring timely logging and follow-up on all issues. - Collaborate with internal teams such as technical and development departments to resolve complex issues. - Ensure timely resolution of all support tickets within the defined Service Level Agreement (SLA). Qualifications Required: - Educational Qualification: Any Graduate - Experience Required: Fresher (0-1 year of experience) - Communication Skills: Strong written and verbal communication skills, with the ability to articulate ideas clearly and professionally. - Problem-Solving Skills: Proficient in troubleshooting efficiently and providing effective solutions promptly. - Customer-Centric Mindset: Focus on delivering exceptional customer service, maintaining composure in challenging situations. - ERP Knowledge: Essential understanding of ERP systems, hands-on experience is advantageous. - Male candidates are preferred.,