Trainee Service Desk engineer

Job Title: Trainee Service Desk Engineer

Company: Anunta Technology
Client: LTFSLocation: Goregaon, MumbaiCompensation: 15,000 Gross / 14,100 Net

Job Description:

We are looking for a dedicated and technically sound L0 Application / Service Desk Executive to join our team and support our client, LTFS. The role involves handling client-side service desk operations, managing inbound and outbound calls, and providing basic application-level support.

Key Responsibilities:
* Handle client inbound and outbound calls for application/service desk support.* Log, track, and resolve incidents or escalate them as per defined SLAs.* Provide first-level troubleshooting and support for end-user issues.* Document all interactions and maintain accurate ticket records.* Coordinate with internal teams to ensure timely issue resolution.* Follow operational and process compliance as per Anunta and LTFS standards.

Eligibility Criteria:
Education: Graduate in IT or related field.Note: Candidates pursuing higher studies are not eligible.

Experience: Fresher or up to 1 year of relevant experience.

Technical Skills:
Basic knowledge of SQL and HTML.Good understanding of computer systems and applications.

Soft Skills:
Good communication and interpersonal skills.Customer-focused and proactive approach.

Work Schedule:

Shift Timings: Rotational shifts (No night for Females)
9:00 AM 6:00 PM11:00 AM 8:00 PM2:00 PM 9:00 AMWeek Off: RotationalMust be comfortable with 24x7 rotational shifts.