Trainee Guest Relations

Aster Medcity

0 - 2 years

0 - 2 Lacs

Kolkata West Bengal India

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

Hospitality Reservation Inspection Hotel Management Recruitment

Work Mode

On-site

Job Type

Full Time

Job Description

Aster Medcity is looking for Trainee Guest Relations to join our dynamic team and embark on a rewarding career journey
Training and Orientation: Participate in a structured training program that includes orientation to the establishment's policies, procedures, and service standards
Guest Interaction: Learn how to engage with guests in a courteous, friendly, and professional manner
Practice active listening and empathy when addressing guest needs and concerns
Front Desk Support: Assist with front desk operations, including guest check-in, check-out, and registration
Familiarize yourself with the property's reservation system
Guest Services: Learn how to handle guest inquiries, requests, and complaints, and assist with providing appropriate solutions and services
Room Inspections: Participate in room inspections to ensure they meet quality and cleanliness standards
Report any issues to relevant departments for resolution
Guest Information: Provide guests with information about the property's amenities, services, local attractions, and dining options
Problem Resolution: Work under the guidance of senior staff to resolve guest issues or concerns, striving to exceed guest expectations

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