Trainee Captain

Job Description

Only Female Candidates Preferred. As a trainee captain, you'll learn to lead and manage, focusing on food and beverage service quality while gaining practical experience and understanding of the industry, ultimately preparing you to handle F&B outlet operations under supervision. Monitor and ensure smooth F&B service operations, including following standard operating procedures (SOPs). Assist in organizing duty rosters for service staff and provide guidance and support under the supervision of a senior captain. Address guest needs and ensure a positive dining experience, actively participating in guest interaction. Assist in tracking costs and maintaining inventory, contributing to efficient operations. Help maintain and implement SOPs for quality service and assist in training new staff members. Gain practical experience in various aspects of F&B service, including menu planning, guest interaction, and conflict resolution. Introduce innovative ideas for generating targeted sales. Explaining different menu items and offering recommendations Answering any questions about the ingredients of a dish on the menu Addressing any guests complaints or requests Deliver quality customer service to all guests. Take reservations and inquire about the purpose of the visit. Greet each guest promptly and courteously with a good smile and body language. Present the menu and share promotions, specials, and items with customers. Oversee a team of servers who are assigned to his/her shift. Key orders in the point-of-sale system efficiently. Assist the manager by getting involved in the planning and organizing of special events. Follow Food & Beverage Safety and Hygiene policies and procedures. Complete opening, operating, and closing procedures. Escalate guests complain to duty manager if unable to conduct service recovery. Implement plans to deliver excellent service for outlets. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Rotational shift Ability to commute/relocate: Koregaon Park, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Experience: Total Work: 5 years (Preferred) Work Location: In person