Trainee Analyst

It's an IT Infrastructure Management group who is to be deployed at Client Premises.

Position Details

Service Desk

Analyst Trainee

Noida

INR. 2.22 LPA

Eligibility Criteria:

• Should be a 2022/2023/2024/2025 - B. Tech/ BCA (Computers)/ B. Sc (Mathematics / Computers) graduates
• Minimum 55% throughout the academics.
• B-Tech (CSE/ IT/ ECE / EEE / Civil / Mechanical / Instrumentation only) (2023/2024/2025 graduates)
• Should have all the educational certificates
• Candidates should not have any academic backlogs currently.
• Level of Experience required: Freshers
• Good command in spoken & written English is mandatory.

• Respond to requests for technical assistance in person, via phone.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise users on appropriate action.
• Should know about SLA and severity/priority (Person should aware Incident and service request definition).
• Follow standard help desk procedures.
• Log all help desk interactions.
• Temp asset device allocation.
• Administer help desk software.
• Follow up with customers and users to ensure complete resolution of issues.
• Redirect problems to correct resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Prepare activity reports in excel format.