Trade Service Manager

Hiring for big MNC Bank

The Trade Service Manager is responsible for overseeing and managing the execution and delivery of trade-related services, ensuring compliance with regulations, enhancing customer satisfaction, and optimizing operational efficiency. This role often involves supervising trade finance, import/export documentation, and trade operations teams to ensure smooth and accurate processing of client transactions.

• Lead and manage the daily operations of the trade services department, including trade finance, documentation, and customer service functions.
• Ensure timely and accurate processing of trade transactions, such as Letters of Credit (LCs), Bills of Lading, Collections, Guarantees, and Import/Export documentation.
• Develop and implement operational policies and procedures to ensure efficiency and regulatory compliance.
• Monitor trade transactions to detect risks and ensure anti-money laundering (AML), sanctions, and trade-based compliance are met.
• Act as a point of contact for internal stakeholders and clients to resolve trade-related issues and provide expert advice.
• Maintain strong working relationships with clients, banks, logistics partners, and customs authorities.
• Provide leadership, training, and development to team members.
• Continuously improve customer service delivery and promote a client-focused culture.
• Analyze service performance data and produce reports for senior management.
• Ensure all activities are conducted in accordance with company standards and international trade regulations (e.g., UCP 600, ISP98, Incoterms).
• Strong knowledge of international trade procedures, instruments, and regulatory requirements.
• Proficiency in trade finance products and systems (e.g., SWIFT, trade finance platforms).
• Excellent communication, organizational, and problem-solving skills.
• High attention to detail and ability to work under pressure and deadlines.