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Job Type

Full Time

Job Description

Watch Your Health is a Mumbai-based health-tech company specializing in cutting-edge digital health solutions that drive user engagement and enhance health outcomes. Leveraging AI-driven tools and wellness programs, the platform delivers personalized, data-driven healthcare services to both individuals and corporate clients.

Key Offerings:

  • Smart Sell & Behavioral Analytics
  • AI-Based Health Monitoring
  • Engagement Features
  • Post-Discharge Wellness Programs
  • Dietary and Skin Analysis Tools

Job Title: CRM Helpdesk - Claim Processing Executive (Health Insurance Background)

Company: ICICI Lombard

Location: Mumbai

Job Type: Full-time

Experience: Minimum 2 years in the Health Insurance Industry

Qualification: Graduate

Salary: ₹2.75 LPA to ₹3.24 LPA (CTC)

Job Description:

We are looking for a dedicated CRM Helpdesk - Claim Processing Executive with a background in health insurance to manage claims and provide customer support at a client location. The ideal candidate will be responsible for providing end-to-end assistance in health claim processes, handling customer interactions, and ensuring seamless claim facilitation.

Key Responsibilities:

  • Deploy CRM implants at client site for claim support
  • Handle customer queries related to policy coverage and claim processing
  • Guide users in submitting and tracking claims via the claims app
  • Act as a single point of contact (SPOC) for specific corporate clients
  • Collect, verify, and dispatch claim-related documents as per corporate protocols
  • Liaise with internal claim processing teams at ICICI Lombard for smooth handling of cashless and priority claims
  • Stay updated on health insurance regulations and maintain accuracy in information shared
  • Ensure confidentiality and compliance with data protection standards
  • Travel between branches twice a week to address customer queries

Requirements:

  • Strong communication skills in English (mandatory)
  • In-depth knowledge of health insurance claim processes
  • Customer-focused with a problem-solving mindset
  • Willingness to travel locally as per job needs

Contact

  • Email ID : [email protected]
  • Mobile : 7738978919

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Work Location: In person

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