Tour Operator

Key Responsibilities:1. Sales & Customer Handling

• Respond to customer inquiries via phone, email, and walk-ins.
• Understand customer travel requirements and recommend suitable tour packages.
• Create customized itineraries based on client preferences and budget.
• Convert leads into confirmed bookings and achieve monthly sales targets.
• Maintain strong follow-up with potential and existing clients.

2. Product Knowledge

• Stay updated on domestic and international destinations, attractions, costs, and travel guidelines.
• Explain tour inclusions, exclusions, pricing, and policies clearly to customers.
• Suggest add-ons such as hotels, activities, transfers, and insurance.

3. Booking & Coordination

• Coordinate with airlines, hotels, and travel partners for reservations.
• Prepare quotations, proposals, invoices, and confirmations.
• Ensure accurate documentation for visas, insurance, and travel requirements.
• Handle amendments, cancellations, and refunds as per company policies.

4. Customer Service

• Provide pre-departure assistance and support throughout the customer journey.
• Address customer concerns professionally and ensure high satisfaction levels.
• Build and maintain long-term client relationships to encourage repeat business.

5. Reporting & Administration

• Maintain records of bookings, leads, and conversions.
• Prepare daily/weekly sales reports for management review.
• Participate in promotional activities, campaigns, and travel fairs when required.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person