TL/AM/Manager - International Voice Operations

Role Overview: You will be a part of the International Voice Customer Support team in Hyderabad, where you will handle inbound customer queries via voice calls for international clients. Your role will involve providing timely and accurate information to resolve customer issues, maintaining high levels of customer satisfaction through effective communication, and adhering to quality standards and process guidelines. This position is ideal for individuals who excel in a fast-paced environment and are passionate about delivering exceptional customer service over voice calls. Key Responsibilities: - Handle inbound customer queries via voice calls for international clients. - Provide timely and accurate information to resolve customer issues. - Maintain high levels of customer satisfaction through effective communication. - Adhere to quality standards and process guidelines. Qualifications Required: - Prior experience in International Voice Process for Customer Support is mandatory. - Must be comfortable with complete voice-based communication (no chat/email support). - Willingness to work UK shifts. - Strong verbal communication skills in English. - Ability to work from the office with a two-way cab facility. - Excellent listening and problem-solving abilities. - Ability to work independently and as part of a team. - Familiarity with CRM tools is a plus. Additional Details: You will be part of a BPO/KPO industry and the role requires a Bachelor's degree. The employment type is Full Time, Permanent. The key skills required include active listening, call handling etiquette, clear articulation, escalation protocols, excellent verbal communication, and problem-solving abilities. The job code for this position is GO/JC/1404/2025, and the recruiter's name is Brindha Kamaraj.,