Title Operations Specialist

The Operations Specialist will play a crucial role in ensuring the timely delivery of services to investors to enhance customer experience. This position involves coordinating with various stakeholders such as AMC, RTA, and internal teams to address transaction-related queries and issues effectively. Offering innovative solutions to transactional challenges and supporting the implementation of initiatives will be a key responsibility. The ideal candidate will possess strong communication skills and the ability to manage multiple priorities simultaneously. This role is based in Gurgaon, Haryana. Responsibilities: - Resolve investors" concerns related to mutual funds - Ensure timely and accurate processing of transactions and escalate incomplete/delayed processing - Demonstrate an analytical mindset with a keen eye for details - Proficient in MS Excel and PowerPoint for generating reports periodically - Conduct manual testing of Android, iOS, and Web Apps along with their related Backend Services - Coordinate effectively across different teams with strong written communication skills Required Skills: - Freshers with good written and verbal communication skills are encouraged to apply - Exposure to Mutual Fund Operations is preferred Additional Details: - Work schedule: Monday to Saturday, 10:00 am to 6:30 pm - Two Saturdays off per month in addition to Sundays Job Type: Full-time Schedule: Day shift Ability to commute/relocate: - Gurgaon - 122016, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: - Total work: 1 year (Preferred) - Mutual fund & KYC: 1 year (Preferred) Work Location: In person For more details, please visit: www.etmoney.com,