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As a part of the Motherson Group, the 21st largest and fastest-growing global automotive conglomerate, you will be serving various industries including automotive, aerospace, healthcare, information technology, and logistics, with over 135,000 employees worldwide across 41 countries. Our European office (COE) supports and coordinates our operational units, R&D centers, and representations across Europe with corporate functions and services. Due to our rapid growth, we are constantly seeking talented new colleagues to join our team. Your responsibilities will include: - Proactively striving to achieve KPIs related to customer complaints, suggesting corrective measures in case of deviations, and participating in proposal development - Proper handling of incoming customer and field complaints, maintaining continuous communication with customers (via email, phone, and customer portals) - Taking on a moderating role in the team dedicated to analyzing complaints, managing 8D reports, coordinating actions, and documenting them - Tracking the deadlines for measures taken regarding complaints - Preparation and timely maintenance of documents, reports, and presentations - Participation in customer audits What we offer: - Attendance bonus - Monthly benefits - Housing support premium - Support for commuting, free company bus services from nearby locations - Housing assistance - Discounts on company products - Company events What we are looking for: - Higher education degree or relevant experience in a similar field - Proficiency in English or German - Knowledge of automotive standards and techniques (e.g., FMEA, 8D, 5WHY, Ishikawa, etc.) - Strong problem-solving skills; task-oriented personality - Customer-oriented approach - Fluent Hungarian language skills both verbally and in writing,