Title Medical Information Specialist

The position requires you to deliver excellent business results through your team's efforts. Your responsibilities include utilizing writing skills to create adverse event and product complaint narratives during intake and developing custom responses for medical inquiries. You will handle requests through various channels such as phone, email, CRM, and chat. It is crucial to identify adverse events and product complaints during customer interactions, accurately generate reports, and adhere to regulatory procedures. You will coordinate processes to address product quality-related complaints by collaborating with departments like Quality Assurance and Regulatory Affairs. Maintaining knowledge of product, therapeutic area, and client-specific requirements is essential. Emphasizing good documentation practices, high quality standards, and exceptional customer service is key. Additionally, showcasing a commitment to diversity, equity, and inclusion through continuous development and inclusive behaviors is expected. Minimum qualifications include a Pharm.D, Master of Science (Msc), B.Pharm, M.Pharm, or any other Life Sciences degree. Proficiency in documentation, verbal and written communication, and a strong clinical background is required. Fluency in English for speaking, reading, and writing is necessary. Preferred qualifications mirror the minimum requirements of education, experience, and skills outlined above.,