Title IT Technical Support

The IT Engineer role at The Knot Worldwide requires a highly organized and self-directed team player with exceptional skills in Systems Administration focused on Microsoft Windows and macOS. As part of the team, you will provide support to users in the Barcelona office and remotely assist other locations. The ideal candidate will excel in a dynamic and collaborative environment, demonstrating effective planning and communication with technical and non-technical stakeholders across the organization. Your responsibilities will include managing the EUS ticket queue, overseeing Inventory Control and Asset Management (including Onboarding and Offboarding processes), deploying system images for Windows and macOS, monitoring systems daily, providing support for video conferencing (Google Meet), and performing other necessary IT functions. Successful candidates for this role will possess a minimum of 3 years of experience in supporting Windows and Mac systems, with additional experience in Okta and Image/Video Management processes considered a plus. Familiarity with Google Apps Suite, MDM (WorkspaceOne), strong technical understanding of Infrastructure and System dependencies, ability to translate technical information into business terms, excellent written and verbal communication skills, and experience in writing technical documentation and training materials are crucial for this position. At The Knot Worldwide, we value individuals who dream big, prioritize user satisfaction, uphold ethical standards, demonstrate a strong work ethic, and emphasize teamwork. We offer a supportive work environment that includes holistic benefits to ensure our employees can embody our values both professionally and personally. Our inclusive approach extends to flexible vacation policies, generous parental leave, and initiatives aimed at fostering growth, development, and happiness among our workforce. Join a team that believes in the significance of their work. The Knot Worldwide, with its leading family of brands, including The Knot, WeddingWire, Bodas, The Bash, and The Bump, empowers individuals worldwide to plan and celebrate life's milestones. When you become a part of our diverse global team, you contribute to serving and enabling our communities to commemorate the moments that matter most.,