Title Data Analyst

Role Overview: Yokogawa is a leading provider of industrial automation, test and measurement, information systems, and industrial services in various industries. With a commitment to shaping a better future through supporting energy transition, (bio)technology, artificial intelligence, and industrial cybersecurity, Yokogawa aims to contribute to the United Nations sustainable development goals. As part of the team, you will have the opportunity to co-innovate tomorrow with over 18,000 colleagues worldwide who share a passion for technology and environmental stewardship. Key Responsibilities: - Record and process customer orders following predefined protocols based on the method of order submission (e.g., email, telephone, personal contact). - Make calls to potential customers to establish contact, build rapport, and nurture relationships. - Ensure accuracy of basic customer details in the CRM system and make notes of follow-up actions and sales call activities. - Provide basic product/service information and address customer inquiries effectively. - Respond to basic customer issues such as returns and escalate complex problems as needed. - Conduct customer interviews using a standard sales script to clarify requirements and needs. - Adhere to operational compliance procedures to maintain quality standards and regulatory codes. - Develop and enhance procedural or technical skills through assessment, development planning, and training activities. - Support customer service renewals to encourage continued use of the organization's products and services. Qualifications Required: - Customer-Focused Approach: Ability to align the seller's organization with customer needs. - Leveraging Digital Communications: Proficiency in using digital communication channels to create positive customer interactions. - Masters Service Conversations: Skill in navigating customer conversations effectively. - Navigating Customer Challenges: Ability to handle conversations with dissatisfied customers. - Strengthens Customer Connections: Capability to build strong relationships with customers. - Builds Customer Loyalty: Skill in ensuring positive customer interactions to enhance loyalty. - In-Depth Questioning: Aptitude for exploring problems and articulating solution value. - Initiates Compelling Sales Conversations: Ability to propose value-driven sales conversations. - Service Into Sales: Recognizing sales opportunities during service interactions to improve customer service. - Builds Rapport: Establishing trust within client organizations. - Knows the Buying Influences: Understanding key buying influences in opportunities. - Manages Buyer Indifference: Addressing client indifference through effective questioning. - Understands Issues/Motivations: Articulating client motivations based on business objectives and challenges. Additional Company Details: Yokogawa values a customer-centric approach, trust-building, and technological innovation. The organization encourages personal growth in a global culture that emphasizes respect, collaboration, and integrity. As an employee, you will have the opportunity to contribute to a sustainable future while enjoying a fulfilling career with a focus on value creation and gratitude.,