Title Customer Support Lead

About the Role As a member of the Support team at Rippling, your primary goal will be to assist customers in maximizing the benefits of the Rippling platform. Your responsibilities will include handling platform issues, engaging in product enhancement discussions, and ensuring customer satisfaction. If you are someone who thrives in a dynamic environment, is excited by challenges, and seizes opportunities, then you are the perfect fit for this role. Responsibilities - Manage Employee management platform issues for customers throughout the entire process in a fast-paced setting - Utilize chat, email, and video conferencing tools to assist customers in optimizing Rippling for efficient employee data management, automation, reporting, permissions, and approvals - Resolve issues promptly by leveraging your platform expertise and industry knowledge - Meet tight deadlines and work efficiently to meet client requirements - Develop a deep understanding of the product to provide valuable support to both customers and colleagues - Collaborate with various teams to identify opportunities for automation, new features, and process enhancements to better serve customers Requirements - Bachelor's degree with a strong academic background - Minimum of 4 years of experience in a customer/client-facing role - Demonstrated ability to: - Take initiative with minimal supervision - Solve problems with attention to detail - Thrive in a time-sensitive environment - Learn quickly and synthesize complex information - Work effectively in a cross-functional setting - Communicate effectively both orally and in writing - Adapt to changing job responsibilities Additional Information Rippling places a high value on in-office work to promote collaboration and company culture. For employees located within a 40-mile radius of a Rippling office, working in the office at least three days a week is considered essential as per the current policy.,