Title Call Center Coordinator

Job Description: As a Call Center Coordinator at ANKURAM IVF, you will play a crucial role in providing exceptional customer service and support to our patients. Your primary responsibilities will include managing phone etiquette, communicating effectively with patients, analyzing data to improve services, providing excellent customer support, and overseeing a team of individuals. Your ability to handle high-pressure situations calmly and efficiently will be key in ensuring a positive experience for all patients. To excel in this role, you must possess excellent phone etiquette and communication skills, along with a strong analytical mindset. Previous experience in customer support and people management is essential, and any background in a healthcare or customer service setting would be advantageous. A Bachelor's degree in a relevant field is preferred but not mandatory. Join our dedicated team at ANKURAM IVF and contribute to helping individuals and couples achieve their dream of starting a family. Your compassionate and individualized care will make a significant impact on the emotional journey of each patient, as we work together to make the dream of having a child a reality for as many families as possible.,