Tier-1 Support Specialist

You will step into a dynamic role as a Tier-1 Support Specialist where you will be responsible for user administration, setup, and maintaining accounts, as well as maintaining systems. As a Customer Service Representative, you will provide assistance to customers regarding products or services offered over the internet. Your key responsibilities will include: - Handling calls and chats with inquiries related to products and services. - Responding to multiple inbound calls or chats, gathering and verifying required information. - Performing basic troubleshooting steps and coordinating with other departments when needed. - Gathering all required information during customer interactions, creating cases, and following up until the issue is resolved. - Relaying necessary information to other departments as per protocol. - Being open to consistent coaching, actively participating in performance planning and goal setting. - Championing and embracing change by being flexible in the work environment. To excel in this role, you are expected to have: - 12th Standard pass out / Graduate / Post Graduate in any stream with a minimum age of 18. - Excellent oral and written communication skills. - Flexibility in working hours. - Basic computer knowledge and troubleshooting abilities. - Comfort and proficiency in using Microsoft Office and email. - Attention to detail and the ability to multi-task effectively. - Professional demeanor and the ability to take ownership of customer interactions. - Quick thinking in a fast-paced environment, ensuring a seamless customer experience. - Experience working collaboratively in a team to provide excellent customer service. Join a team that values your skills and take the next step in your career by applying now!,