The Executive Collection

As a Collection Executive at Phase 5, Gurugram, your role involves following company guidelines and legal regulations for debt collection. You will be responsible for achieving monthly collection targets and minimizing bad debts. In case of complex cases, you need to identify and escalate them to the appropriate team. It is important to provide excellent customer service while handling disputes and queries. Your key responsibilities will include: - Following company guidelines and legal regulations for debt collection - Achieving monthly collection targets and minimizing bad debts - Identifying and escalating complex cases to the appropriate team - Providing excellent customer service while handling disputes and queries The qualifications required for this position are: - Minimum 6 months of experience in collections/customer service (preferred) - Strong communication and negotiation skills - Ability to handle pressure and meet targets - Familiarity with CRM software and MS Office - Willingness to work in rotational shifts In addition to a fixed salary, you will be eligible for performance-based incentives. There are also opportunities for career growth in a friendly and professional work environment.,