3 Test Administrator Jobs

NOTE : This is a complete non -technical role Technical candidates please DO NOT apply The, Channel Care Associate is responsible for providing non-technical customer service support to Pearson VUE test centers through proactive test center engagement, quality management, and developing and maintaining effective relationships in order to influence a positive exam delivery experience for our clients candidates They will monitor quality, security, and customer satisfaction, and compliance monitoring and training Working closely with various teams like the Program Coordinators, Channel Sales, and Test Centre Personnel The Channel Care Associate manages assigned channel care and quality tasks to ensure high-quality internal and external customer service This position requires the individual to be located within commuting distance of the Pearson VUE Noida office, the role will be office based with shift work based with various shift start times that will enable support for PVUE global business, this will result in shift start times that start and finish over the course of a working day/night, primary regions supported will be SE Asia, UK and USA time-zones Duties include;*Operations* Perform regular (bi-weekly) outbound calls to the Select Pearson VUE Test Centers and regular Pearson VUE Test Centers (PVTC) to develop relationships, provide support and training as needed, or make requests to PVTCs for capacity and expansion Create a case for these calls that summarizes the discussion and any actions, complete follow up for these actions Maintain a comprehensive understanding of test center policies and procedures and exam sponsor requirements for test delivery Work in accordance with the departmental key performance indicators (KPIs) Work with other departments on new site applications, review and provide guidance on applications and feed back as needed Engage with test centers on any quality issues that may be reported, create case report and retraining actions as determined based on the issues reported Case Management* Manage incoming calls during scheduled department hours Respond to incoming inquiries from test centers and regional managers via phone, cases, and e-mail in a timely, professional, and efficient manner Monitor unassigned voicemails, cases and e-mails coming into the shared mailboxes and respond or re-assign accordingly Ensure a case is created, correctly assigned, prioritized, and updated for every test center or candidate issue brought to the department attention (including those not assigned directly to you) Follow up on assigned cases to resolution, ensuring complete and accurate documentation of issues, escalations, decisions, and outcomes Exercise judgment in prioritizing and reclassifying cases and tasks, to ensure more important issues are addressed ahead of less time-sensitive cases/tasks Document and follow up on complaints registered against test centers Promptly escalate security incidents and other critical issues Audit* Proactively monitor test center compliance with policy, procedure, and performance requirements Audit test center log sheets and other records to ensure operational compliance Review test center report cards, integrity shopper reports, and other reports to identify areas requiring improvement, re-training, or corrective action Corrective Action* Work with test centers that are performing below standards to implement corrective action plans Participate in test administrator training initiatives Handle the suspension and closure of PVTCs and PVTC Selects as directed Essential Experience and Qualifications*Vocational experience in a similar environment Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data Ability to take responsibility for actions, a self-starter who can work well in a dynamic and busy environment Prioritization skills and experience of dealing with multiple projects in a structured way Experience in a customer-facing environment, where ensuring high levels of customer satisfaction is essential Ability to establish rapport and deal with people at varying levels, both internally and externally Excellent English communication skills, both written and oral Ability to work in a team structure Sound working knowledge of the Microsoft Office Suite and associated packages including Word, Excel, PowerPoint, Outlook, Access and Internet packages Required Competencies*Excellent English skills, both written and oral Collaborative Working Commitment to Improving quality of service Customer Focus Effective Communication

Description - Pearson VUE ( ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator/ Invigilator to join our team based in Melbourne CORE COMPETENCIES * Detail Oriented * Communication Skills * Problem Solving * Organizing Skills * Customer Focus * Ethics and Value SCOPE AND IMPACT OF JOB Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures. REQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience: * 0-6 months customer service experience required * Exposure in a testing environment strongly preferred * Experience with Microsoft Office and Windows applications required Skills, Knowledge and Abilities: * Customer service skills required * Strong written and oral communication skills * Ability to communication both technical and functional * Ability to work independently * Effective time management skills * Ability to handle a reasonable amount of stress * Strong attention to detail * Problem solving skills * Alertness and courage * Ethics and trust * Knowledge in operating a computer, fax, and other office equipment Other (license/certification): * Annual Pearson Professional Centers certification for Test Administrator required * Must pass re-certification annually PRIMARY RESPONSIBILITIES 1. Operational Administration * Assure equipment is operational and test stations are free of extraneous materials * Review transmissions logs (uploading of current day test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically * Communicate and work with VSS technical support to investigate and fix technical issues * Test Center cleaning if applicable 2. Customer Service * Review test roster and prepare accordingly for candidates including special accommodation preparation * Check in candidates and verify identifications * Explain the test process briefly * Help candidates to place all personal belongings in a personal locker * Escort examinee to assigned test station * Help the examinee begin the tutorial/test * Answer any questions before the timed portion of the test begins * Monitor examinees * Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself * Print the test results after the candidate completes the test 3. Quality Assurance and Continuous Improvement * Ensure the adherence to the Pearson Professional Center quality and security measures * Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared WORK ENVIRONMENT AND CONDITIONS Physical requirements: * Be comfortable to work in a quiet testing environment * Be flexible in work hours 1133165 Job: Test Center Operations Job Family: TESTING CENTER

Job Title: Test Administrator / Exam Proctor / Invigilator / Assessment Coordinator Department: Examinations / Human Resources / Learning & Development / Academic Affairs Reports To: Center Manager / Operations Manager / Examination Head / HR Manager Location: Nashik, Maharashtra, India (This role is typically based at a test center, school, college, or corporate office). Job Summary: We are seeking a reliable, detail-oriented, and responsible Test Administrator to oversee and facilitate the smooth and secure conduct of various examinations and assessments at our Nashik center. The ideal candidate will be responsible for ensuring adherence to test protocols, maintaining a fair and secure testing environment, providing clear instructions to candidates, and managing administrative tasks related to the examination process. This role is crucial for upholding the integrity and validity of all assessments. Key Responsibilities: Test Environment Preparation: Prepare the testing room/hall before each examination, ensuring it is clean, organized, well-lit, and conducive for testing. Verify that all necessary equipment (computers, stationery, answer sheets, attendance registers, clocks, etc.) is in working order and correctly set up. Ensure all required signage (e.g., Silence, Exam in Progress) is appropriately displayed. Candidate Management & Verification: Greet candidates in a professional and courteous manner. Verify candidate identity thoroughly using valid photo IDs and admission tickets/hall tickets. Check for any unauthorized items (e.g., mobile phones, smartwatches, study materials) and ensure they are stored away as per regulations. Guide candidates to their assigned seats. Examination Conduct & Proctoring: Provide clear, concise, and audible instructions to candidates regarding test procedures, time limits, and rules of conduct before the exam begins. Distribute and collect test materials (question papers, answer sheets, scratch paper) securely and accurately. Actively invigilate the examination, monitoring candidates to prevent cheating, unauthorized communication, or any misconduct. Address candidate queries related to test instructions or procedures (but not test content). Manage time effectively, providing timely announcements for remaining time. Issue Resolution & Reporting: Handle any unexpected issues or incidents during the exam (e.g., technical glitches, candidate illness, rule violations) calmly and professionally. Document all incidents, irregularities, or suspicious activities precisely and submit detailed reports to the supervisor. Collect and count all test materials at the end of the exam, ensuring no materials are missing. Administrative Tasks: Maintain accurate attendance records and candidate logbooks. Assist with the packing and dispatch of test materials to designated locations or for scoring. Ensure strict confidentiality of all test materials and candidate information. Provide basic technical support for computer-based tests, such as logging candidates in or troubleshooting minor software issues.