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3G Hr Services
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Telugu Chat Support | 0-1 Year | Gurgaon | Telugu Language

Telugu Chat Support | 0-1 Year | Gurgaon | Telugu Language

3G Hr Services

0 - 1 years

1 - 2 Lacs

hyderabad gurugram

Posted:2 weeks ago| Platform:

Apply

Skills Required

telugu customer support chat support communication skills typing speed international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from "3G HR Services"

"International Chat Support"

Benefits :

Inter/Graduate

0-1 Year

Up to 2.5 LPA(18500 TH) + OT Benefits

5 Days of Working

Shifts : 24*7

Udyog phase4 , Gurgaon

Skills :

1. Excellent Communication in Telugu

2. Read , Write , Speak in Telugu fluently

Rounds of Interview :

1. HR (Virtual)

Roles and Responsibilities :

Respond to customer inquiries via phone, email, chat,
or social media promptly and professionally.
Listen to customers' concerns, questions, and feedback, and provide accurate and helpful responses.
Ensure a
high level of customer satisfaction through excellent service.
Investigate and
resolve customer issues
, such as product or service complaints, billing inquiries, or technical problems.
Follow company policies and procedures to address customer concerns efficiently.
Escalate complex issues
to the appropriate department for further resolution.
Stay up-to-date with product knowledge to provide accurate information and assistance to customers.
Gather customer feedback and suggestions and communicate them to the relevant departments.
Collaborate with the team to identify trends in customer inquiries
and work on improving processes to enhance customer satisfaction.

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