Telesales Specialist

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - we're diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

ABOUT THE ROLE

As a Tele Sales Associate, you would be working on being the first connect with a member post to help the member for the Tide journey via card activation, first debit, up-sell or cross-sell for various products/services as per member's business requirement.

Some of the things you'll be doing:

• You will be responsible for supporting our members on different activities such as Card Activation and Debit support or as per other business requirements via voice call or other contact mechanism.
• The business level objective of the selected candidate will be to achieve targets as per business requirement.
• The Ops level objective of the selected candidates, will be to achieve required goals such as calls connected, talk time, Non productive AUX adherence etc.
• You'll call our existing/ prospective members, build rapport with them, understand their businesses to support on card activation, first ever debit and upsell relevant products or services to help them thrive.
• You'll work cross-functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• To support India KYX team for review/analysis/decisioning of the triggers/cases for KYX cases as per business requirement
• Above mentioned tasks are not limited and subject to change/add as per business requirement.
• Willing to work in a 7 day roster approach.

WHAT WE ARE LOOKING FOR

• You have professional work experience, preferably in financial services e.g. Fintech and Banking sector
• You have 1 to 2 years of experience working in voice based process supporting customers on cross-sell/ up-sell preferably in a highly regulated environment
• You have excellent command over English/Hindi and key attributes such as active listening, empathy, clarity and probing
• You have an inclination towards asking right questions with a problem solving attitude for Member First value.
• Preferably to have prior KYC knowledge for the Indian fintech domain.
• You are a quick learner, explorer, multitasker and flexible with work profile

WHAT YOU'LL GET IN RETURN:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities