Telesales Marketing Executive

Conneqt

0 - 1 years

1 - 2 Lacs

navi mumbai

Posted:2 days ago| Platform:

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Skills Required

communication skills customer support problem solving

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Inbound customer service calls | Back-office email | E-commerce and outbound support for retail and banking processes

Broad Responsibilities / Major Deliverables:

- Handling inbound customer calls, outbound calls, emails, and chats
- Listening to and understanding customer requirements
- Providing product/service details and benefits to customers
- Delivering end-to-end solutions
- Asking the right questions probing and prompting where necessary
- Timely and accurately capturing all information provided by the customer
- Following up with brands as per the escalation matrix until closure
- Staying up to date with knowledge of products, processes, and services offered by the client
- Ensuring full adherence to all quality parameters and SOPs
- Cooperating with team members, SMEs, and team leaders
- Ensuring 100% adherence to the schedule
- Escalating calls to the team leader/manager, where necessary

- Handling irate or demanding customers tactfully .

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