Telesales Executive (Kochi, Kerala)

Job Responsibilities:

• Handle incoming student enquiries related to IELTS, OET, and PTE training programs.
• Make outbound calls to prospective students to introduce and pitch available courses.
• Explain course details, fee structures, and enrollment procedures clearly and persuasively.
• Identify student needs and provide suitable course recommendations.
• Maintain a positive and professional tone while handling queries and concerns.
• Achieve daily/weekly call targets and conversion goals set by the management.
• Record and update enquiry details, call status, and follow-ups in the CRM/lead management system.
• Coordinate with the counseling/sales team to schedule appointments or demos for potential students.
• Build and maintain good rapport with students to encourage enrollment.
• Provide feedback to the management on student preferences, common queries, and market trends.

Required Skills & Qualifications:

• Minimum qualification: Graduate (any discipline).
• Prior experience in telecalling or sales preferred (education sector advantage).
• Strong communication skills in English and Malayalam.
• Ability to handle objections and convince prospective students.
• Good listening skills and a student-centric approach.
• Basic computer knowledge (MS Office, MS Excel, CRM tools).
• Goal-oriented, self-motivated, and a positive attitude.

Key Competencies:

• Excellent communication and interpersonal skills
• Customer-oriented approach
• Attention to detail and accuracy
• Ability to work in a fast-paced environment
• Strong time management skills

We are also accepting applications for this profile from tele sales executives, tele marketing executives, tele caller, insights sales, B2C sales, tele calling.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Inside sales: 1 year (Required)

Location:

• Kochi, Kerala (Required)

Work Location: In person