Telesales Executive

Key Responsibilities

Lead Management & Sales Conversion

• Handle inbound inquiries from WhatsApp, website, social media, and referral channels.
• Make outbound sales calls to warm and cold leads.
• Understand customer travel requirements and recommend suitable packages.
• Share itineraries, pricing, inclusions, and destination details with clarity.
• Follow up consistently to convert leads into confirmed bookings.
• Maintain a strong closure rate and meet monthly sales targets.

Customer Communication & Relationship Building

• Build rapport with clients and deliver a consultative sales experience.
• Provide accurate information regarding destination, hotels, darshan protocols, and logistics.
• Maintain professionalism, empathy, and confidence in all interactions.
• Ensure high customer satisfaction through timely updates and smooth communication.

CRM & Reporting

• Update and maintain lead data in CRM daily.
• Track sales pipeline, follow-up status, and closure reports.
• Share daily/weekly performance updates with the Sales Head.

Coordination & Backend Support

• Coordinate with operations for bookings, hotel availability, darshan assistance, and transfers.
• Ensure accurate communication of client details to the operations team.
• Assist in resolving customer issues before or during travel.

Required Experience & Skills

• 2–4 years experience in Travel Sales / Tele Sales (must).
• Strong knowledge of domestic travel destinations (UP circuits preferred: Varanasi, Ayodhya, Prayagraj, etc.).
• Excellent communication skills (Hindi & English).
• Ability to handle high-volume inquiries and multiple leads simultaneously.
• Proven track record of closing travel packages.
• Familiarity with WhatsApp Business, CRM tools, and Google Sheets.
• Customer-first mindset with patience and problem-solving skills.

Benefits of Working with Ullassa

• Attractive salary + incentive structure.
• Fast-growing brand in the spiritual & experiential travel space.
• Career growth opportunities across Sales, Operations & Destination Management.
• Supportive culture with a focus on learning, quality, and teamwork.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person