Telesales Executive ( Amazon SPN )

Job Description

Job Summary: We are looking for enthusiastic and goal-driven Telecallers to join our Amazon SNP team. As a Telecaller, you will be responsible for reaching out to potential or existing sellers to onboard them to Amazon’s Seller Networking Program. You will play a key role in promoting Amazon’s platform benefits and helping sellers get started. Key Responsibilities: Make outbound calls to prospective sellers to explain the benefits of Amazon’s Seller Networking Program. Handle inbound inquiries from interested sellers and guide them through the registration and onboarding process. Understand seller requirements and offer appropriate solutions or assistance. Maintain detailed records of calls, follow-ups, and seller interactions in the CRM system. Achieve daily and monthly targets set by the team leader or manager. Provide accurate information regarding Amazon policies, seller tools, and benefits. Escalate unresolved issues to the concerned department or manager. Key Skills & Competencies: Excellent verbal communication skills in English and Hindi. Ability to persuade and negotiate effectively. Basic computer skills (MS Office, CRM tools, etc.). Positive attitude and strong work ethic. Quick learner with problem-solving skills. Prior experience in telesales, BPO, or e-commerce support is an added advantage. Eligibility Criteria: Minimum qualification: 10+2 or Graduate in any stream. Must be comfortable working in a target-driven environment. Working Conditions: 6-day working week. Shift timings: 9.30am to 6.30pm. Benefits: Attractive incentives and performance-based bonuses. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person Expected Start Date: 16/06/2025