Telephone Reception

You are applying for the position of Junior Telephone Receptionist at Spandana Hospital in Bangalore. As a Telephone Receptionist, you will play a crucial role in managing and facilitating high-quality phone communications at the hospital. Your primary responsibilities will include answering incoming calls, scheduling appointments, handling inquiries, maintaining phone records, and ensuring exceptional service to all callers. **Key Responsibilities:** - Answering all incoming calls promptly and providing accurate information and direction to callers - Coordinating and scheduling appointments for patients and healthcare staff - Managing inquiries from patients and the public, addressing concerns or redirecting to appropriate departments - Maintaining organized records of all phone interactions in compliance with hospital policies - Assisting with the management and follow-up of patient reports and correspondence - Communicating detailed messages swiftly and efficiently to relevant departments - Building positive relationships with patients and hospital staff through professional telephone etiquette - Continuously improving call handling and reception processes to enhance hospital efficiency **Qualifications Required:** - Phone Etiquette (Mandatory skill): Demonstrated expertise in maintaining a professional tone during phone interactions - Call Handling (Mandatory skill): Proven proficiency in managing inbound and outbound calls with accuracy and courtesy - Customer Service (Mandatory skill): Strong ability to provide exceptional service to all stakeholders via telephone channels - Verbal Communication: Excellent skills to convey information clearly and effectively - Multitasking: Ability to juggle multiple tasks in a fast-paced environment - Appointment Scheduling: Experience in managing and coordinating patient appointments - Problem-Solving: Capacity to handle inquiries and resolve issues promptly over the phone - Organizational Skills: High level of competence in managing phone records and reports efficiently You will be part of a highly trained and committed team at Spandana Hospital, dedicated to delivering world-class healthcare services at an affordable cost. Join us in our mission to provide patient-centered, high-quality tertiary and critical care to our community.,