Telemarketing Supervisor

Plumeria international destination management pvt ltd

0 years

0 Lacs

Kochi, Kerala

Posted:6 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

supervise and manage the daily operations of the telemarketing team.
Set goals and monitor team performance to ensure targets are met.
Train, coach, and motivate telemarketing staff to improve call quality and productivity.
Monitor live or recorded calls for quality assurance and provide feedback.
Prepare performance reports and share insights with management.
Handle escalations or customer complaints effectively.
Coordinate with the sales and marketing departments to align campaign strategies.
Ensure compliance with company policies and call scripts.
Monitor and manage telemarketing CRM tools and databases.

Job Type: Full-time

Work Location: In person

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