Telecom Engineer

Fiserv

2 - 7 years

3 - 8 Lacs

noida

Posted:2 hours ago| Platform:

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Skills Required

c++ cognos mysql html application development windows oracle sql crm python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Implement omnichannel solutions with strong functional and technical expertise.
Specialize in Genesys Engage (On-Prem) for Routing, IVR, GA, and GAX.
Configure and manage contact center components, including telephony, queues, routing, and agent tools and integrate with backend systems using APIs.
Integrate CRM systems and troubleshoot issues in voice/chat/email flows using logs (URS/ORS, SIP Server, Stat Server, etc.).
Monitor platform performance and run SQL queries for diagnostics.
Deploy and upgrade applications/OS, ensuring zero downtime releases.
Participate in change management, incident handling (P1 to P5), and escalation processes.
Collaborate with cross-functional IT and business teams to support new features and enhancements.
Manage and plan migrations from on-premises to cloud technologies. Develop design documents based on business requirements for application development.
Mentor and guide software development teams to deliver high-quality solutions.
Oversee daily design and development tasks, ensuring timely delivery and adherence to best practices.
Collaborate with cross-functional teams to ensure effective communication and alignment.
Prioritize and multitask efficiently in a fast-paced environment.

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