Telecalling Executive

1 - 31 years

1 - 2 Lacs

Posted:1 week ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Handling inbound calls from customers, addressing inquiries, resolving issues, and providing accurate information about services, routes, pricing, tracking, and other relevant details. Building and maintaining rapport with customers to understand their specific needs and suggesting appropriate solutions, whether for individual shipments or corporate transport contracts. Resolving customer complaints and issues efficiently and professionally, potentially escalating complex cases to relevant departments for further resolution. Ensuring excellent customer service and satisfaction at all stages of the customer journey, from initial inquiry to service delivery.

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