Telecaller/Data Entry Operator/CRM Executive

Telecaller Responsibilities:

· Outbound Calling:

Making calls to potential customers to promote products or services, explain their features and benefits, and generate leads.

· Inbound Handling:

Answering incoming calls from customers, addressing inquiries, resolving complaints, and providing support.

· Customer Interaction:

Building rapport with customers, understanding their needs, and guiding them through the sales process or providing necessary assistance.

· Sales & Targets:

Achieving daily, weekly, or monthly sales targets by converting leads into sales or appointments.

· Product Knowledge:

Maintaining a thorough understanding of products and services to effectively communicate with customers.

Data Entry Operator Responsibilities:

· Data Input:

Accurately entering customer information, sales data, and other relevant details into computer systems or databases.

· Data Verification:

Checking the accuracy and completeness of entered data, identifying and correcting errors or inconsistencies.

· Record Maintenance:

Updating and maintaining customer records, ensuring data integrity and consistency across systems.

· Report Generation:

Preparing reports based on the collected data, highlighting key trends or insights.

· CRM Integration:

Utilizing CRM software to manage customer interactions, track sales progress, and analyze customer data.

CRM Executive Responsibilities:

· Customer Relationship Management:

Managing and maintaining customer data within a CRM system.

· Customer Communication:

Handling customer inquiries and resolving issues through various communication channels.

· Strategy Implementation:

Developing and implementing customer-focused strategies to enhance customer satisfaction and loyalty.

· Data Analysis:

Analyzing customer data to identify trends, preferences, and areas for improvement.

· Collaboration:

Working with other teams (sales, marketing, etc.) to ensure a seamless customer experience.

Overall, this role requires a combination of strong communication skills, attention to detail, and proficiency in using CRM and data entry software

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Language:

• English (Preferred)

Work Location: In person