Telecaller / Visa counselor

Job Title: Receptionist/Telecaller

Location: Dream World Immigration, Backside Narinder Cinema, Jalandhar
Job Type: Full-Time

Job Summary:
We are looking for a professional and friendly Telecaller / Visa Counselor to join our team. The ideal candidate will be the first point of contact for visitors and callers, providing exceptional customer service and ensuring smooth communication across the organization. You will be responsible for answering calls, handling inquiries, advising potential customers directing calls to appropriate departments, scheduling appointments, and managing counseling tasks. If you have excellent communication skills and enjoy helping others, we would love to meet you!

Key Responsibilities:

• Greet visitors and clients warmly, ensuring a positive first impression.
• Answer and direct incoming calls to the appropriate person or department.
• Provide accurate information to callers and assist with basic inquiries.
• Schedule and confirm appointments, meetings, and conferences.
• Maintain a tidy and welcoming reception area.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain a call log, noting messages and follow-up actions as needed.
• Support the administrative team with clerical tasks such as data entry, filing, and record keeping.
• Handle customer complaints and concerns in a professional and efficient manner.
• Perform other related duties as assigned.

Skills & Qualifications:

• Proven experience as a Receptionist, Telecaller, or similar role.
• Strong communication and interpersonal skills.
• Excellent phone etiquette and ability to handle multiple tasks simultaneously.
• Basic knowledge of office equipment (e.g., phone systems, fax, photocopiers).
• Good organizational and time-management abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• High school diploma or equivalent (additional certification in Office Management or customer service is a plus).

Personal Attributes:

• Friendly, approachable, and professional demeanor.
• Patience and strong problem-solving abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Strong attention to detail and accuracy.
• Ability to work well independently and as part of a team.

Why Join Us?

• Competitive salary and benefits.
• Professional development opportunities.
• A dynamic and supportive team environment.

If you are an energetic and motivated individual who enjoys helping others, apply today to become a key part of our team!

Job Type: Full-time

Pay: ₹8,500.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person