Telecaller (US Process)

As a Telecaller for the U.S. operations at Safebooks Global, a leading accounting outsourcing company based in Ahmedabad, your role will involve making outbound calls to U.S.-based clients and prospects for lead follow-up or warm calling. You will also handle inbound inquiries, set up appointments, and maintain call logs while adhering to company communication guidelines. Your responsibilities will include updating CRM systems with accurate information and coordinating with internal teams for client onboarding and communication. It is essential to maintain a professional and friendly tone during all interactions as you represent our brand. To excel in this role, you must possess excellent verbal communication skills in English, with a neutral or American accent preferred. Previous experience of 6 months to 2 years in international voice processes, especially in the US process, is desirable. Comfortability with working night shifts in the EST/PST time zone is required. Basic computer skills, including familiarity with email, CRM tools, and Google Sheets, are necessary. Additionally, you should exhibit confidence, politeness, and proficiency in follow-up tasks. The ideal candidate should be based in or near Ahmedabad. While experience in BPOs or outsourcing companies is beneficial, it is not mandatory. Any prior exposure to accounting or financial services will be considered a plus. You should also possess the ability to handle rejection positively, as some calls may not go as planned. In return, Safebooks Global offers a competitive salary with performance incentives, a friendly and growth-oriented work environment, and opportunities for career advancement into sales or client success roles. Training and support will be provided to help you succeed in your position. To apply for this full-time role, please send your updated resume and a short voice note introducing yourself to shailesh@safebooksglobal.com. The position also includes food benefits and follows a Monday to Friday schedule with night shifts. Proficiency in Hindi is preferred, while fluency in English is required. The work location is in person at Ahmedabad. Join Safebooks Global today to be part of a dynamic team dedicated to providing top-notch accounting outsourcing services to clients across the United States.,