Telecaller - Sales Support

Department: Sales & Marketing

Industry: Ductile Iron Pipes & Fittings / Water Infrastructure / Industrial Products

Experience Required: 1–3 years in telecalling, inside sales, or customer service (B2B/industrial preferred)

Reports To: DGM - Business Development

Location: Head Office, Kolkata

Position Summary

The Telecaller will support the sales team by reaching out to prospective clients, contractors, distributors, and government authorities. Responsibilities include lead generation, follow-up on tenders, data collection, and scheduling meetings for the field sales team.

Key Responsibilities

• Make outbound calls to prospective clients, contractors, and distributors for DI pipes & fittings.
• Follow up with existing leads, inquiries, and tenders to ensure timely updates.
• Collect project and market intelligence data via phone/email.
• Coordinate with Sales Managers to schedule meetings and client visits.
• Maintain detailed records of calls, conversations, and leads in Excel.
• Provide customer support, share product details, and escalate technical queries to sales engineers.
• Assist in pre-qualification documentation follow-up with clients.
• Support marketing campaigns by calling invitees for trade shows, exhibitions, and product launches.

Qualifications & Experience

• Graduate in any discipline (Business/Commerce preferred).
• 1–3 years of experience in telecalling, sales coordination, or inside sales (industrial/B2B exposure desirable).
• Good communication in English and Hindi, and Bengali
• Familiarity with Data Management, MS Excel, and email communication.

Skills & Competencies

• Strong verbal communication and convincing ability.
• Customer-oriented with ability to build rapport over calls.
• Organized, with attention to detail in data entry and follow-ups.
• Quick learner with basic knowledge of sales processes and tenders.
• Ability to multitask and coordinate with multiple sales regions.

Job Type: Full-time

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Language:

• Hindi (Required)
• English (Preferred)
• Bengali (Preferred)

Work Location: In person