Telecaller & Receptionist (Female Only)

Job Description

Job Title:* Telecaller & Receptionist (Female Only) * Company:* Indian Matchmakers *Location:* Mani Square Mall, Kolkata (On-site) * Work Hours:* Monday–Friday: 10:30 AM – 7:00 PM, Saturday: 10:30 AM – 4:00 PM *Employment Type:* Full-time * Reporting To:* Client Relations Manager *About Indian Matchmakers* Indian Matchmakers is a premium matchmaking service for Hindi-speaking North Indian families. We blend traditional Indian values with a modern, confidential, and personalized process. Our growing team of matchmakers and clients across India reflects our mission: building meaningful, culturally aligned relationships with trust and care. --- *Role Overview* We are seeking a *female Telecaller & Receptionist* who will be the first voice and face of Indian Matchmakers. The ideal candidate should be warm, well-spoken, and *a native Hindi speaker (mother tongue)* with the ability to handle both phone conversations and front-desk responsibilities with professionalism and empathy. --- *Key Responsibilities* *Telecalling Duties* * Make *outbound calls* to potential clients and matchmakers to introduce and explain our services. * Handle *inbound calls* from existing clients and matchmakers—answer queries, route calls, and offer courteous assistance. * Follow up via phone and WhatsApp as required. * Record all interactions in CRM/lead tracking tools. * Maintain calling targets and daily reporting. *Reception & Front Desk Duties* * Welcome visitors (clients, matchmakers, vendors) to the office warmly and ensure a comfortable waiting experience. * Manage appointment schedules and notify team members about incoming guests. * Maintain front desk cleanliness and general office etiquette. * Handle courier deliveries, incoming mail, and basic office coordination tasks. * Offer administrative support to the HR and Operations teams when required. --- *Candidate Requirements* * *Female candidates only* * Must have *Hindi as her mother tongue* (native fluency in speaking) * 1+ year of experience in telecalling, customer service, or reception * Pleasant personality with excellent interpersonal and listening skills * Proficient in polite and confident communication, especially over the phone * Basic working knowledge of WhatsApp, Google Sheets, and phone/email tools * Comfortable discussing family-related topics in a culturally sensitive manner * Well-groomed, punctual, and organized --- *What We Offer* * A supportive, professional, and purpose-driven work environment * Fixed salary + performance incentives * In-depth training on services and tools * Opportunity to grow in a unique and meaningful industry Email your *resume* and a *short voice note (self-introduction in Hindi)* to \[email ID] *Subject line:* Application – Telecaller & Receptionist (Female) – Indian Matchmakers Job Type: Full-time Pay: ₹20,000.00 per month Schedule: Day shift Morning shift Language: Hindi (Required) Work Location: In person