Telecaller

Job Title: Telecaller

Location: Jodhpur

Department: Front Office / Patient Coordination

Employment Type: Full-Time

About Us

Pratap IVF is a leading IVF and fertility hospital dedicated to providing personalized, compassionate, and effective fertility treatments. With advanced technology and a team of experienced professionals, we support patients on their journey to parenthood with utmost care and integrity.

Role Overview

We are seeking a proactive and empathetic Telecaller to join our patient support team. The ideal candidate will be the first point of contact for potential patients, providing information, scheduling appointments, and ensuring a seamless communication experience.

Key Responsibilities

• Handle inbound and outbound calls professionally and empathetically.
• Conduct cold calling to reach potential patients, clinics, or referral points to generate new inquiries.
• Educate and inform callers about IVF treatments, procedures, and hospital services.
• Schedule appointments, consultations, and follow-ups with doctors and specialists.
• Maintain and update patient records accurately in the system.
• Follow up with leads and inquiries in a timely manner to convert leads into patient visits.
• Address patient queries, concerns, and escalate issues when needed.
• Coordinate with internal departments to ensure a smooth patient experience.
• Meet daily/weekly/monthly targets for call volume, lead generation, and lead conversion.

Key Requirements

• Minimum 2 years of experience in telecalling or front office roles, preferably in the healthcare or fertility sector.
• Excellent communication skills in English and regional languages.
• Basic computer proficiency (MS Office, CRM systems).
• Pleasant personality, patient-centric approach, and strong interpersonal skills.
• Ability to handle sensitive information with confidentiality and compassion.

Preferred Qualifications

• Prior experience in an IVF or multi-specialty hospital is an advantage.
• Bachelor’s degree preferred.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

Experience:

• Telemarketing: 2 years (Preferred)

Location:

• Basni, Jodhpur, Rajasthan (Preferred)

Work Location: In person